Patient Reviews
Patient Reviews
If you desire to change how you feel and look with procedures that are personalized to surpass your needs, you've found the right place! Our remarkably experienced team at Concerned Dental Care is passionate about treating individuals near New York City, NY who have an array of one-of-a-kind oral goals. Over the years, our office has had the satisfaction of receiving a myriad of endorsements from patients of all sorts who have benefited from our first-class supervision firsthand. We invite our guests to look over our expansive register of testimonials and realize the outcomes you will accomplish by putting your trust in our hands.
Reviews for Bronx, NY Doctor of Dental Surgery Dr. Eliaz Kaufman
"Very pleasant and polite"
"Excellent customer service!!!"
"Amazing customer service, Alexandra was very helpful and informative."
"First of all, I was a patient here before, a long time ago. With that said, I thought coming back would be a problem...but it was so easy. Alexandra, was a consumate Professional. Very helpful, patient and full positive energy! Thanks to her, I'm back.....where I belong! 🙏🏾🙏🏾"
"Setting up my initial appointment was quick and easy! Alexandra was very helpful."
"Alexandra displayed great customer service, polite nd very professional."
"Courteous Welcoming Informative Voice and attitude that made me feel at ease. I'm looking forward to great care. Thank you Alexandria for your encouragement and pleasant communication"
"It was very easy to make an appointment and I hope the dental care is as good as Alexandra who helped me out over the phone"
"Alexandra was super helpful and attended all of my needs. Best phone service ever."
"Alexandra is amazing! I called for an emergency appointment and she was calming, efficient, competent, and fast. She also gave me instructions to follow for the next 48 hours and explained the importance of the direction. I have not been seen but I feel better already! Thank you Alexandra!"
"Was very courteous and helpful."
"Absolutely amazing experience with Alexandria she helped me when I had an issue with insurance. Definitely would recommend this dental office to everyone"
"Staff Alexandra has excellent customer service skills."
"Max my Hygienist was Amazing! She saw me even though I was late, and she was super informative and didn't try to push any ideas on me. Just gave me info about all my options. The company itself can be pricey, but all in all if you have good insurance it's not a problem."
"Alexandra was very courteous, patient and informative. I’m very grateful at how accommodating she was in assisting me."
"Alexandra is amazing! The perfect example of excellent customer service. Wow I appreciate her quickness and kindness absolutely lovely!!"
"The customer service is really helpful and kind!"
"Very professional and extremely helpful"
"Alexandra was very helpful in addressing all of my questions and even sent me an email with detailed info 👏 I am looking forward to my first visit. Big deal considering how nervous the dentist makes me!"
"Great customer service !"
"The customer care is amazing! Super helpful and polite."
"Thank you Alexandra n Maxine"
"Alexandra was great! Super helpful and answered all my questions and concerns. Looking forward to our upcoming appointment."
"Alexandra was well spoken,Met our needs without a issue she fast with setting up the appointment Wish there was more workers like her."
"Alexandria is amazing she worked so hard to help me get all the information I needed. Talking to her is like talking to a good friend. She did not give up and stayed in contact with me the whole time. I love this location and I love it more with the amazing people who work here especially Alexandria. Keep up the amazing work."
"Nice customer service staff ask all questions and make feel better"
"Very polite, respectful and quick service to schedule my appointment! Thank you."
"Service was exceptional!!!"
"Alexandra was very helpful with making my appointment and very patient. Can’t wait to start care there ."
"Alexandria is amazing! She is kind and professional. She was able to resolve my concern. She also provided great recommendations. Thank you so much Alexandria!"
"Alexandra was very helpful, patient and kind, she went above and beyond to help me get an appointment as soon as possible. Great customer service."
"A Great receptionist very informative and well spoken."
"Ext115 she is the best I totally forgot her name but her extension is 115 she needs to be recommended For a bonus very pleasant communication skills at 100 only thing I can say is she’s the best please let her know that"
"I haven't been into visit the office yet but if being inside the office is anything like dealing with customer care I'm very happy to be a new patient. Alexandra was the most helpful, receptive representative that I've spoken with in a long time. It's like a breath of fresh air when dealing with someone that does their job well."
"Amazing customer service. They always help to accommodate any appointments my family or myself make."
"Amazing customer service rep…"
"OUTSTANDING SERVICE OVER THE PHONE. SHOWED WILLINGNESS AND CONCERN TO REALLY WANT TO HELP WITH MY WORRIES. THANK YOU SO MUCH. ALEXANDRA"
"Ms. Alexandrea was nicely spoken & quick to take my information & give me an appointment right away."
"Alexandra was a friendly and efficient receptionist. She made me feel comfortable during the registration process, and I am looking forwarding to finally getting my root canal done after avoiding it."
"So far a great experience getting a last minute appointment. I spoke to Alexandra who is extremely helpful and took her time with me. I am already hopeful that my first time here will be a positive one. I appreciate Alexandra's assistance and look forward to going here."
"Alexandra was very nice on the phone. She assisted me with registration and answered all of my concerns. Highly recommend."
"Great customer service from Alexandra , very friendly and she answered all my questions."
"The interaction was cordial. Ms. Alexandra was professional and very helpful. I got on the phone with a sense of urgency, and got off the phone with a sense of confidence. Thank you Ms. Alexandra"
"Alexandra was very helpful, patient and extremely courteous with helping me schedule my appointment. Having her be accommodating to me in such a way, encouraged me to look forward to the upcoming appointment. Hopefully, the staff at the Bronx location are as pleasant as Alexandra. Thanks."
"Recently my employer dental insurance has changed to DMO/HMO which my very last dental office near home had dropped this type of insurance. So now looking to make an appt I needed to find an office that did accept. So I phoned Alexandra from Concerned Dental, an office that i visited prior to my last one, & was pleasantly surprised they accepted this change in insurance. I had attempted weeks ago to find the next dental office i was going to visit but began & then put it off. It was too much of a hassle. This time I drove all the way over to the default dental office the insurance was giving me. That's when I said let me give Concerned Dental a last call & see if they accept my Guardian. Sure enough they do! Thanks to Alexandra & her efforts I know I'll be in good hands. She definitely took the time to handle my issue & really gave me good news. I know the office team at Concerned Dental from when I was there just 3 yrs ago. So thank you Alexandra for all your hardwork & discipline you took w/me today. You really know your stuff & can't wait for my July 5th appt. I highly recommend all dental patients to check this place out. Thanks, Santiago M."
"Was professional and extremely helpful arranging an appointment. Gave all necessary information in a clear concise manner. Very nice"
"Alexandria was so professional and so clear on receiving my call and answered all my questions without hesitation"
"Alexandra at the front desk is excellent, super helpful, and very friendly. She helped me out right away and took her time to make sure she has all the info correct for my appt. She is the best dental front desk person!"
"Very attentive and professional"
"Alexandra, was super friendly, and good with communication. She went above, and beyond to make sure things went smoothly. I truly appreciate, her customer service!"
"Alexandra was the nicest person she showed concern and empathy towards my sons situation looking forward to meeting her in person.❤️"
"Alexandra was quick, very responsive and helped us when no one else even bothered to answer/return their phones! Very glad we found her and her group!"
"Thank you for finally putting someone in place to answer the phone. Alexandra is very helpful."
"This rating is solely based on my interaction with Alexandra. I called to schedule an appointment with an endodontist and she was very helpful and catered to my needs. She gave me her undivided attention and demonstrated great professionalism. Once I received my appointment, I expressed to her that if there’s any cancellations, to please notify me because I am experiencing tremendous pain. She went back to the system to verify if there were any cancellations. She’s such an angel, she happen to find a cancellation and schedule me in for that slot. Oh my goodness, I am forever grateful for her diligence. Thank you Alexandra for your help 🙂"
"Very helpful, patient and respectful. Thank you"
"Alexandra was very friendly and helpful. She was able to provide prompt assistance with my needs and providee with prompt service."
"I reached out to more than 10 different dental offices in my network before Concerned Dental Care and Alexandra was by far the kindest/professional front desk representative I’ve spoken to. She was understanding, informative & extremely helpful !"
"Alexander was Excellent! Great customer service"
"Alexandra was very professional and very helpful. Great client service"
"Alexandra was very polite, friendly and professional"
"The front receptionist Scarlett is amazing. She always greets me with a smile and helps me with all my scheduling concern. She has great energy and greay customer service skills. Thank you Scarlett for always making my experience at Concern Dentalcare an amazing one."
"Historically I have really really dreaded going to the dentist, mostly because of the interpersonal stress (weird judgey guilt trips, upselling cosmetic treatments, etc), to the point of avoiding it for years and years. THERE IS NO INTERPERSONAL STRESS HERE. They are kind, quick, and matter-of-fact. I’ve had an extraction and a cleaning here and seriously they were the best experiences I have ever had with dental work. I am not afraid to come back every 6 months."
"My experience with Alexandria on the telephone was great. She is professional and knows her job very well. My appointment and time was set up and I am very happy. Thank you.😁"
"Great Peaceful Day To All!! Ms Scarlett was very patient, nice and informative. Continue Your Success at Concerned Dental Care!"
"Alexandra was really a joy to deal with! Unfortunately I wasn't covered under my insurance to come here for a root canal retreatment, but that didn't stop her from helping me find an endodontist that was! Great staff working here! :)"
"Omg Alexandra (Best Costumer Service) she is very nice and answered all my questions in a great manner, promote this girl right now 😄 she deserves it."
"My family and I just started going here about 2weeks ago. Amazing staff. Front dest are super friendly, The hygienist took her time cleaning, did not feel rush. The dentist my sons saw was super friendly and explained everything to my kids so they can understand. The dentist my wife and I had was awesome as well. Highly recommend this dentist office."
"I am a new patient at this office, from the moment Alexandra answered my call I knew that I had chosen the right dental office. Alexandra was amazing, she was polite, respectful, very professional and soft spoken. Alexandra assisted me with setting up an appointment and answering all my questions. Alexandra also followed up with an e-mail. Great customer service!!"
"Very great services. Along with costumer service In special Diana. Very helpful. Highly recommended"
"The experience i received from Alexandra was the best. She made me feel like my request was going to be handle ASAP. I hope when i call back i get her."
"Alexandra was professional and exhibited great customer service. She was able to answer all my question is such a process manner. Made every mins of the call very pleasant."
"Alexandra was absolutely wonderful! She was polite kind and helpful, and she helped me put on what steps to take."
"Excellent service and care."
"great customer service didnt make it difficult at all thank you alexandra"
"I was helped by Dahiana C. and she went above and beyond helping me. Her customer service skills are great, which is why I had to extend my gratitude and give her recognition with my review. Thank you again!!!"
"Alexandra was very polite, helpful and patient during myself & my daughter registration process"
"Aleandra customer service was great she was able to help me book my brother's appointment quickly. It was a pleasure speaking with her"
"I am a new patient at the office. It was an amazing experience speaking to alexandra over the phone she was very informative and energetic. I was observing the young girl on the front I believe she goes by the name scarlet. Very hard working, she knows what’s she’s doing, and it looked like she was running the place on her own. The young girl will do big things. She needs to come work for me. But over all great experience at the practice. See you both in 6 months."
"Great customer service. I had to make different appointments. Alexandra was very helpful."
"Friendly, helpful was 1st time visit. Open during COVID requires masks. Going back for follow ups"
"The receptionist Alexandra was excellent and professional over the phone."
"Staff/service,overall 👍"
"I cannot even imagine how busy Alexandra must be, juggling everything during these tough times of coronavirus. And yet, as I hit her on a regular basis with my phone calls regarding my insurance coverage, she has taken her time with me and gone out of her way to make sure that everything I need is covered. She is awesome and I don’t know what this office would do without her!"
"REI customer service excellent thank you"
"Excellent and friendly customer service the representative Alexandra was very courteous very helpful and very patient and helped me through the entire process for me to make the appointment with the periodontist excellent service!"
"Scarlet head of the front desk is the most professional, nice, and sociable person I’ve encounter in my years of receiving dental treatment. She understands the importance of customer servicing and is aware that we should be the top priority when receiving any type of care. Not to mention that she was very welcoming, accommodating, and super attentive when I came in for my appointment. Making sure to check me in, check in with the doctor, and letting me know my wait time. During my wait time she showed initiative by talking and interacting with me which was amazing, it felt genuine, and her positive attitude beyond imagination. At all times I felt included and not ignored by her or the doctors. I do want to thank her for making my visit a good experience and stress free."
"As all the other reviews say, Alexandra was amazing. Walked me through the process and got me set up. I spoke to another of the staff who was also helpful but I can’t remember her name. In terms of the calling complaints, though it did take me a while to get through we can’t fault the staff, they’re working hard, people! During our brief 5 min conversation, Alexandra was called five times! Let’s all show a bit of decency and compassion, yes? Anyway, looking forward to my appointment to deal with this toothache!"
"This office is nice and clean, the staff is amazing especially Scarlett. As a new patient if it wasn’t for her being so helpful and welcoming I probably would’ve gone to another dental office. The fact that she went out her way to make sure I understood everything and felt comfortable while I was there showed me her dedication to her position. So with that being said concerned dental keep that woman happy so you won’t be concerned that your patients go else where because the job she does is 2nd to none!!"
"The woman Alexandra who answered the phone was phenomenal. She was caring and compassionate and didn't rush the phone call. She listened to all of my concerns. Although we couldn't schedule an appointment with this Dr, Alexandra offered me so much help and other options. I was blown away by her willingness to help."
"I had been trying for a while to get an appointment then decided to go directly to the office ro make the appointment, once there i immediately realized why I wasn't able to get them, Alexandra was very polite, on top of her work in the way she attended to my need, she even apologized for the inconvenience I'd experienced and that made my trip there worthwhile, she was the consummate professional."
"My sons father and I have been coming to this dentist office for a couple years. They’ve been really helpful and nice. I like that they have pretty much all the equipment to do everything in as little visits as possible to avoid you having to take more time off and stuff, especially when we know a toothache is basically worse than giving birth 😂😂. Alexandra is awesome. Personality wise and very helpful and patient. Def recommend this place to family and friends."
"I'm a new patient and Alexandra has made my entrance very easy by making sure my paper works was set up ahead of time b4 my first visit and my transition over easy i really like concern dental cus they have different specialists under the same roof whoom are very knowledgeable and experience. The whole staffing are really great N friendly and also made sure all my needs are being meet ❤ really glad I switched 😊💯 love this place 😇🙏👍👍"
"Great service! Alexandra was very helpful and kind to me."
"The receptionist is going above and beyond to try to help me. Great customer service"
"Alexandra Demichiel is an excellent phone receptionist I recommend a promotion or an upgrade in pay."
"Scarlett met us at the door and seeing my mom with a cane and limited mobility, took special care to accommodate her quickly. Scarlett was very kind with a caring, compassionate, and professional demeanor. She was very clear when explaining the procedure. And answered all of my questions clearly and confidently. She is also multilingual and could communicate seamlessly and highly effectively with the other patients. Other members of the staff were also caring and professional and made my mom feel comfortable and cared for. I highly recommend this practice."
"I want to thank the the 3 young ladys, Dahiana Contreras, Alexandra and Scarlett that are working the at the front desk. All 3 were very helpful , professional a d courteous. Thank you especially to Ms.Contreras for following up with me and helping me with the problem I was having with communication between my dental insurance and Concerned Dental. Yours truly Felix Garcia"
"Alexandra is friendly, caring, energetic and her cutomer service is impeccable! This office needs more employees like her!"
"Alexandria was an absolute pleasure. She was very polite, professional, quick & efficient. She help me register & was able to get me a next day appt."
"I just left my first visit, and my experience was great. Upon knocking at the door, another lady and I were inside filling out the necessary form within a minute. I was taken in for X-rays then to see the doctor before I even finished form. Afterward, the doctor gave me a minute to fill it out, and lastly my teeth were thoroughly cleaned. I was in and out just like I like, and I did not feel rushed or like I was not being examined the way I needed to be. Each member of staff was kind and informative. I will be returning and do recommend."
"Alexandra is so friendly helpful and knowledgeable. I am so grateful to this office. Maxine is an all star. Thank you to the whole office."
"I give 5 star. I called and the receptionist was extremely helpful. Never have I experienced better customer service."
"Alexandra was very helpful! I’m glad I found this Dental office!"
"Courteous service.Very friendly staff 🙂"
"They have a polite, helpful, and knowledgable customer service representative."
"Scarlet has wonderful customer service skills and deserves a excellent raise and promotion she help me answer all the questions I had."
"The people who work here are just lovely! I have a grueling dental process ahead of me & they always handle my issues w. The upmost care & professionalism!!! A big THANK YOU to Alexandra who is always extremely helpful to me she goes above & beyond. 100% recommended for your dental care."
"I give 5 stars to the Head Of Front Desk employee named Scarlett. She listened to my concerns, answered my questions and was very polite even when I got a little upset. I told that she does her job very well and that I can see a raise or promotion in her future.👍🏽"
"I called to make an appointment as a first time patient and spoke to Alexandria . She made me feel very comfortable. Alexandria went above and beyond to make sure that my appointment was scheduled properly. I can’t wait to meet Alexandria that’s how comfortable she made me feel. Excellent customer service"
"Place call for appointment, didn't wait long. Alexander attended my call . She was professional in handling, scheduling my appointment smooth transition. The world will be a much better place with people like her. Very satisfied client. Thank you."
"The assistant who answered the phone, Scarlet is very thorough and is very pleasant, my concern was completely addressed. Thank you very much!!"
"First and foremost I woukd like to thank Scarlett at the front desk for all her patience working with me. She explained anything I had questions about and she was Super helpful!! Her customer service always made for a great trip to see the dentist as she eased my fear/anxiety. Overall I am satisfied with the work done and m experience. I would definitely recommend to anyone who needs Quality Dental work done."
"Great dentist office"
"I absolutely love this place. When I first started going there I was terrified. I would shake walking in. They have been great with me and understanding of my fears. I have been going there about 5 years now and have never had anymore problems with my mouth. There is no one I trust to take care of my teeth more than Dr. Schwarz"
"I had to get a root canal and two crowns put in this past summer. I previously saw Dr. Ndoj at the Bronx location but he ended up transferring to this location by the time I was able to see him. It was months. When I went back to the Bronx location they told me I couldn’t see the dentists from their location, rather I had to see him. At first I was annoyed--but I AM SO GLAD THAT IT WORKED OUT LIKE THAT. Dr. Ndoj is the best! When I got to the office they saw me immediately, which I really appreciate. Make sure you arrive on time to your appointment because they move quickly and are on schedule! The thing I really liked about Dr. Ndoj is that you can tell he’s not just a good dentist but a good person. He works with his patients and is very personable. He went out of his way to make sure I wasn’t charged ridiculous amounts of money. And as we all know... many doctors and businesses will do what they can to drain you of your money. As for the procedures. I was in a lot of pain at one point. He made sure to communicate consistently throughout the procedure and asked me if I needed a break or needed to be numbed more. Dr. Ndoj is a skilled dentist and you will not regret choosing him as your dentist. Thank you so much Dr. Ndoj!"
"Very pleasant to talk to when making appointments"
"She was great"
"The staff is caring. The person I spoke with on the phone was super nice and really cared about my needs and well-being. I highly recommend this dental office!"
"Alexandra’s customer service was great. She Very polite and professional. She was able to give me the first available appt. looking forward to meeting her in person."
"At first I was a little stressed out because I kept trying to call for a month but then the wonderful associate Alex was kind enough to treat me with kindness, dignity and respect! Thank you thank you thank you!"
"During these unprecedented times we live in many are left with emotions that tend to consume them and at times affect their performance... However, working with Alexandra was so refreshing! She was professional, accommodating and remained calm even with the countless calls coming through on her other lines. It was a pure pleasure to work with Alexandra while booking our next appointments."
"I never thought I’d enjoy going to the dentist but this place is great. The staff and doctors are all very nice, pleasant, helpful and knowledgeable. Dr. Kean and Dr Davis were both wonderful and I was was very pleased with their work. Everyone at the front desk has been helpful, especially Alexandra. I’ve finally been able to address years of dental work that I was putting off due to fear - im so glad I found this place to do it!"
"Aside from the wait time ( I would imagine it’s a very busy office ) it was well worth the wait. The person who took care of me was completely awesome ....This is how customer service should be ....Thank you Alex D."
"Takes a while to get in contact with them by phone but wait is worth it. Made me feel comfortable."
"Called to schedule an appointment Alexandra helped me and she was great.. Excellent customer service.."